Personal information refers to any information relating to an identified or identifiable natural person. In other words, personal information is any information that allows us to identify you directly or indirectly.
We will collect your personal information under the following circumstances:
We will handle all types of personal information, including the data clearly provided by you and your device data and personal information generated from the use of our services, specifically:
As mentioned above, we will store your account information in the database so that you can get your personal data immediately every time you visit our website and use our App or other services.
Your data will be stored in our server as log files and used for analysis and research. After being processed in the server, your data will be transmitted to the database.
We will back up data on a regular basis to prevent data loss due to server failure or human error, and will delete them immediately at your request.
We are the controller of your data.
We process your data for the following one or more purposes:
We will use information provided by you and collected by us in the process of services to offer you our services. We will not use your data for any other purposes that do not fit the purposes for data collection.
We will use your information for the following purposes in the following manner:
You have the right to choose to not let us to use your personal information for any purpose(s), however, please be aware, by your choice of that, we may not be able to undertake part or all of the obligations according to the service terms or provide our services without some of your information.
When providing services we may occasionally require authorizations to access, including but not limited to, your storage, contacts, notifications, GPS locations, cameras, Bluetooth, and NFC. You may choose to switch off part of or all authorizations in device settings at any time to refuse the collection of corresponding personal information. In different devices, the relevant authorization display method and switch-off method may be different. For details, please refer to the device and the system developer instructions or guides.
Your personal information will be kept strictly confidential and will not be shared with any other company, organization, or individual, except in the following circumstances:
We will not transfer your personal information to any other company, organization, or individual except under any of the following circumstances:
You have the right to choose to not let us to disclose or/and transfer any or all of your personal information to third party, however, please be aware that, by your choice of that, we may not be able to undertake part or all of the obligations according to the service terms or provide our services without some of your information.
Whereas, we may postpone the retention of your information for the purpose of research or statistics, but we will desensitize your information to ensure the relevant information will not be able to identify you.
At the same time, in accordance with the law of the country in which you live, we may retain your personal information to assist in any government and judicial investigations for the purpose of submitting or maintaining legal requests or civil, criminal or administrative procedures. If the above reasons fail to apply to the data we preserve, we shall delete and destroy your data securely in accordance with relevant requirements.
Our products and services are primarily for adults, yet, we are aware of the importance of taking extra precautions to guarantee the privacy and security of minors who may use our products and services. We consider anyone under the age of 16 (or the age as required by local law) to be a minor.
We will only use or disclose the personal information of minors collected with the consent of their guardian on the condition that the law permits, the guardian expressly consents or for the necessary protection of the minor. At any time, the guardian may request access to, modify or delete personal information of the minor by contacting us as described in Section 13.
If we are found to collect personal information of minors without the consent of a verifiable guardian, we shall attempt to remove the relevant content as soon as possible.
We adhere to recognized key data protection principles (fairness, purpose limitation, data quality, data retention, compliance with individual rights, and security), and take reasonable measures to guarantee the security of your personal information. We have applied a range of techniques to guarantee the security of your personal information and done the utmost to minimize the risk of misuse, unauthorized access, unauthorized disclosure and inaccessibility. Security measures we have adopted include but are not limited to: data desensitization, data encryption, firewall, and authorization control of data access.
At present, we have obtained the following professional certifications:
• ISO/IEC 27001 Information Security Management System Certification
• ePrivacy Privacy Data Certification
As we provide services globally, based on data storage security considerations, all of your data we collect, regardless of the country you are located in, the above outlined information will be stored synchronously on servers in Germany, the United States and France.
When you use our services,
we may analyze processed data that fail to identify you to improve our products and services.
We will not use your data to conduct any fully automated decision.
We will protect your right to access and rectify your personal information. If you wish to exercise any of the rights described in Article 11.1, you may e-mail to our Data Protection Office for processing.
As we receive a large amount of commercial promotion e-mails every day, we shall not respond if we believe that your e-mails are not related to personal information.
After the request is made by the subject of personal information, the following results may occur:
(1) Request denied
In some cases, requests from personal information subjects shall be rejected, including but not limited to:
If the access request of the subject of personal information is rejected, we shall formally explain the reason to the requester.
(2) Request accepted
If there is no circumstance as specified in (1), we shall process the request. In order to better ensure the successful acceptance of requests, please provide us with as much detailed information as possible when requesting, such as the request type and specific content, information about the holder (such as the name of the product and service you used), and time range of information generation or processing (where the time range is as exact as possible, the request has a larger chance of acceptance).
You may change the scope of your authorization to continue to collect personal information or withdraw your authorization by deleting the configuration information, unbinding the associated device, or canceling the account number.
Please understand that the service of business function shall require some basic personal information (registration e-mail), so if you withdraw your consent or authorization, we will stop providing the service corresponding to the withdrawal of consent or authorization. Yet, your decision to withdraw your consent or authorization shall not affect the processing of personal information previously based on your authorization.
You have the right to request that we disclose what personal information we collect, use, disclose or sell.
You have the right to request information about the personal information we’ve collected about you within the last twelve months. You may request to know if we have collected, sold or shared with third parties for a business purpose the following information:
You may request this information no more than two times per year.
(1) Right to Request Deletion
You have the right to request that we delete your personal information under certain circumstances we may be unable to delete your personal information, for example, to comply with legal obligations, or to complete a business transaction that you have requested.
(2)Right to Non-Discrimination
(3)Right to Opt-Out
California law provides you with the right to opt-out of the sale of your personal information; however, we have not sold the personal information of CA residents in the preceding twelve months. We do not sell the personal information.
To exercise the rights above you may make the request in the following ways:
When you submit a request we will verify your request by requiring a screenshot of your profile page in the App. You may designate an authorized agent to make a request to know or a request to delete your personal information by providing the authorized agent written permission to do so; and by verifying your own identity with us directly. We will deny any requests from agents that do not submit proof of authorization.
Major changes referred to herein include but are not limited to:
If you disagree with us about our processing of your personal information, you may submit a mediation request or other requests to data protection regulator where you are located.
If you have an unresolved privacy or data use request, concern or complaint that you feel have not been addressed satisfactorily despite the fact that you have written to MideaDPO@midea.com, or if your request had been rejected and you wish to make further inquiries about our rejection of your request or appeal our rejection of your request, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
158 CECIL STREET
Phone: +65 6222 2536